Kerr Yeo

Hi Kerr, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (http://corley.me/manual.pdf) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (http://corley.me/manual.pdf) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The full address is Flat 13, Sultan House, SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. 🧡 Finally, I strive for 5* service, so if there's anything I do to improve your stay please do not hesitate to ask! 😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Request to book accepted

I'm so glad you're excited about your stay. It will be a pleasure to welcome you! If you need any additional information before your arrival, don't hesitate to ask!​​​​​​​​​​​

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Hi Kerr, Thanks for the details. ✨️ It is safe 😊 I host a lot of families in the flat and Bermondsey tube station (on the Jubilee Line) is just a 13min walk away from the flat. The postcode of the flat is SE1 5LJ. I'd highly recommend downloading an app called CityMapper for navigating public transport in London. It has all the options on it and it very upto date and accurate. You can pay for all public transport in London just using any contactless bank card. Or you can buy and Oystercard.

Hi Kerr, the stay is already 18th to 27th November? Happy to adjust the dates, just let me know 😊

Of course. I'll accept the modification as soon as I receive it. You can go to edit the reservation whenever you like 😊

Hi Kerr, Do not worry at all 😊

Hi Kerr, Of course ✨ I have paid street parking available around the entire building. I’ll be happy to reserve it for you - I just need your vehicle details (license plate, make, model and color) to arrange the permit.​​​​​​​​​​​​​​​​

Hi Kerr, no I pay for the parking on your behalf - it's complementary. Also, the virtual permit will be valid for the full 24 hours on the day of checkin and checkout, which can be handy for luggage storage 😊

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 663661 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.** (if for some reason the digital lock doesn't work there is a *backup physical key* in the top right key safe, to the right hand side of the garage door & bins, outside the building. Code: 2820)

Hi Kerr and Linda, I hope you’re doing well. I wanted to let you know that previous guests had some issues with the washing machine, and I’m planning to replace it with a new one so you can have a fully working appliance during your stay. Unfortunately, I couldn’t secure an appointment with the technician for tomorrow, so I would need to arrange it during your stay. The technician will provide me with an exact date and time, and you can choose whether you’d like to be in the flat or not when they come. Please, If you’re not comfortable with the replacement taking place during your stay, that’s absolutely fine — I can look for an alternative solution for your laundry needs. However, I do believe the most convenient option would be to have the new washing machine available for you.🙏🏼 Please let me know what you prefer. 😊

Thank you so much for your reply, Kerr. I'll contact the professionals first thing tomorrow to schedule an appointment. I'm not in town myself; in fact, I rent out my apartment when I'm traveling 😊. But if you'd be more comfortable with someone else receiving the professionals, I'll certainly send Russel. He's the trusted person who helps me with any issues that might arise in the apartment while I'm away.

I will also be attentive to the vehicle details for parking, as soon as it is available.🙏

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi Kerr, Thanks so much for all the details. I'm glad to hear you traveled safely and well. Everything is being prepared for you. In fact, you'll find some groceries as a welcome gift after such a long journey 😊 Looking forward to hosting you all!

Perfect ✨️ I hope you feel comfortable in the apartment 🙏 I managed to schedule the appointment with the professional and with Russel to replace the washing machine with a new one tomorrow. As soon as they let me know the time they'll be coming, I'll let you know.🙏😊

Haha Yes, I really enjoy the good sound quality 😁

Hi Kerr, Just to let you know, People in charge to install the New washing machine will be there between 2:30pm and 4:45pm 🙏 Thanks for being such kind guests. I hope you have a wonderful evening. I'm here for anything you need.😊

Hi Kerr, Just to let you know, People in charge to install the New washing machine will be there between 8:00am and 10:00am 🙏 Thanks for being such kind guests. I hope you have a wonderful evening. I'm here for anything you need.😊

Thank you so much. The delivery will be at 8am, they will leave the new washing machine until the proffesional goles to install that at 9am. Russell will be there to accept and sign the delivery from outside so they do not disturb you early in the morning, just the proffesional at 9am to make the job 🙏😊

Good morning Kerr,

The delivery driver is about to arrive

They will leave the washing machine outside of the door 😊

Thank you! Russel received that and we decided to put ir there in order to not disturb you 🙏 Between 9am and 10am, The technician (Ani) will arrive to replace it and take away the old washing machine. He was the same professional who previously advised us that replacing the machine was the best option.

At both the Roku device on the HDMI cable are less than 5 months old. The Roku device is on the back of the sofa it's the thing that the sound comes out of and the HDMI cable goes into that so there are just two cables going into that little box so you can try following the instructions and I expect it will work Reply to: Hi Mark, thank you for arranging the delivery p...

Let me know how you get on 🙏🏽

Hi Kerr, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Russel was going to be there to sign for the delivery. But we can send him ofnyou dont manage to get the projector to work. Ani the technician for the washing machine will arrive in the next hour or so. Reply to: Perhaps Russel could have a quick look at this ...

He is on his way 😊

Thank you for being so understanding and kind. It's a pleasure to resolve things this way when unexpected issues arise. I'm so sorry you had any problems with the cleaning. 🙏 Would you be happy for me to send the cleaning staff again? Please accept my apologies; this should never have happened. And thank you again for letting me know so helpfully. You've been wonderful guests, and I would certainly like to offer you a % refund at the end of your stay to cover all the inconvenience.

If you agree, I'll contact the cleaning team right away so they can resolve it.🙏

Yes of course, everything in the fridge was bought as a gift for your stay

I used that service for repairs because I trusted them, but leaving things dirty is unacceptable. I was very clear in asking them to leave everything clean and tidy. I sincerely apologize, and please let me know if I can send the cleaning crew.🙏 Reply to: I have tried to clean up the floor briefly as t...

I will speak woth Russel now 🙏 Reply to: Do you have a TV that we can use instead of the...

I'd like to again sincerely apologize for the issues that you faced during your stay so far. I hope that the rest of it goes smoothly and we can leave you in peace. I have ordered a high-quality HDMI cable which will definitely solve the problem with the projector. Unfortunately, I couldn't specify morning delivery tomorrow, so it will just arrive at some point tomorrow. I will monitor the delivery and arrange with Russell for him to come and install the cable for you. You will not need to be in the flat for the delivery. The Amazon deliveries are very good at just leaving it downstairs on the window.

if it arrives before 12pm then Russel can come to install it. If not I will need to find an alternative as he is only available in the morning

okay perfect. Thanks again for being so understanding.

What time will you leave in the morning? Just so I can send Russel not to disturb you

Hi Kerr, Russel changed the cable and told me it was fixed. I'm really sorry... I switched to Roku to make everything easier, and what's happening is really strange. I'll contact him again.🙏

Yes, he definitely tested the Roku while I was on the phone with him - he played a 4k video on YouTube. Can you please try unplugging and plugging the HDMI cable in? Russel used a 4k HMDI cable with HCDP 2.2 support. I have ordered another cable which supports upto 16k video and has HCDP 2.3 support. **This will arrive today before 10pm via Amazon, addressed to Mark FAO Kerr**. If you are happy to accept this delivery and try and plug the new cable in yourself then please go ahead. If you are not prepared to do this then please let me know so I can send another engineer round to fix it. I can only apologize for this inconvenience - the projector was definitely working when Russel installed it. 🙏🏼

I will let you know when the delivery arrives - Amazon usually leave it downstairs in the corridor, next to the window.

Hi Kerr, just to let you know, the cable is 5 stops away so should be delivered soon

The cable has been delivered. Please let me know if you want to try plugging it in yourself, or if you would like me to send an engineer round?

Possibly, however it would be strange if the projector suddenly became incompatible - we installed the Roku back in July and we watched several films and series on Netflix, Amazon Prime and YouTube videos. And we've had nearly 100% occupancy with guests who have also been using it without any trouble. I remember now that I used the old HDMI cable, the 5m white one - it's too long and not high enough quality. But it's strange that it's worked without trouble for months 🤷🏼‍♂️ sometimes there's no accounting for technology! 😅

Try these troubleshooting steps:​ - Lower the display resolution: Go to Roku Settings > Display Type and set it to 720p or 1080p instead of Auto​ - Disable auto refresh rate: Go to Settings > System > Advanced system settings > Advanced Display Settings and disable "Auto Adjust Display Refresh Rate" if available​ - Try different HDMI ports: Switch to a different HDMI input on your projector (HDMI 2 instead of HDMI 1)​

"Most major streaming services require HDCP 2.2 for 4K and HDR content, though they typically allow HD or SD playback on older HDCP 1.4 devices"

The projector only supports HDCP 1.4 - so I think reducing the resolution of the Roku will sort the issue

And maybe that is what happened - I probably set the resolution lower to get it to work and then maybe the previous guest has hard reset the Roku

(sorry for all the messages!)

Hi Kerr, I didn't want to bother you with more people in the apartment, but if you'd like, I'll contact a specialist technician right away to come out. The other option is to call you and we can try to resolve it together. I'm so sorry this is happening. As you may have noticed from the reviews, it's quite unusual, but I suppose things sometimes just stop working. I'm sorry it happened during your stay.🙏

I don't know how to thank you enough for your willingness to help me solve this. I'm so lucky to have such kind guests, especially when things get out of hand. I'm glad to hear it's working now. Thank you for letting me know about the problem (I'll look into different models so I can replace it as soon as I get back from my trip). I hope you can enjoy your stay even more from now on. 🙏😊

Hi Linda, Of course, the rubbish bags should be in the cupboard under the sink in the kitchen. If you cannot find them, please let me know and I can have them delivered (they will arrive in approximately 20 minutes). The rubbish bins are located on the left-hand side of the building's entrance door. I would also like to take this opportunity to let you know that, if you wish, I can arrange for an additional cleaning service on any day you like.

Thank you for letting me know🙏 I am here for anything you need. Have a good night!✨️

Hey Kerr, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Thank you so much Kerr! I am glad to know you had a wonderful time in London. You were an incredibly kind family, and I will always be grateful. If you agree, I would be happy to offer a 5% refund of your stay. I know it is not even close to make up for the inconveniences of the first few days, but I'm trying to at least compensate for those in some way. It was a true pleasure hosting you, and you will always be welcome in my home.✨️ Have a fantastic journey back!

Thank you Kerr 🙏 Do not worry at all. This cleaning services takes care of everything 😊

Hi Kerr, The refund of £140 is done 😊 Please, let me know if everything is ok with that. Thank you! I hope you have a great weekend ✨️

Thank you for your kind words — I’m grateful for the life and at the moment I’m enjoying spending some time here in Mexico! I’m sure you also have a wonderful life😊 . I’m genuinely happy to hear you enjoyed your stay even those days. My priority is always that you feel at home and well taken care of. As I mentioned before, the refund was simply a small gesture. Of course, if receiving the refund feels uncomfortable for you in any way, I can send a request through Airbnb — you would only need to accept it. But I would really be delighted for you to keep it; the last thing I’d want is to trouble you with anything else after your trip. You were a fantastic family, and hosting you was a pleasure. 🙏

Thank you so much, Kerr! I'm so glad to hear you're still traveling and enjoying yourselves as a family! I hope your next destination is more relaxed 😊 Of course, my best review will be for you all 🙏 I haven't written it yet because I've been traveling too. I just landed in Argentina, but it will be ready tonight ✨️ I hope you come back soon and continue enjoying yourselves!