Eduardo Ortega

Hi Eduardo, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making my place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. If you could let me know when you plan to check in that would be great. In exceptional circumstances I can sometimes offer early checkin. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat, avoid playing loud music after 10pm etc... Note I live in the place most of the time, so it will have some of my belongings in, but there is wardrobe space in both rooms. 🚪Doors There is a lockbox, details will be provided prior to your stay. Please don't forgot to return them to the key safe at the end of your stay! 🔑 🌐 WiFi The WiFi network is called SmokeyWhiskey and the password is peatmonster1 🚘 Parking There is paid parking in a private card park on Carlton Road, right next to my flat. Let me know in advance if you want to make use of this so I can send you full details. You will be fully reimbursed for the parking. But ask about where to park. 🌡Heating You can control the heating using the Hive thermostat which is in the living room on the wall. There is a boost button on the top of it, or you can turn the dial. 🎵 Music There are Sonos speakers in the kitchen. Connect to the WiFi and cast from Spotify or Apply music to "Kitchen". ☕️ Coffee & Food Coffee, tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Any alcohol in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher & toaster, which are all easy to use. 📽 TV There is a Samsung Smart TV with Netflix & Prime Video - use the remote on the coffee table. Let me know if you need any help. 🚮 Waste and Recycling: The black bin in the kitchen is refuse, the other one is recycling. Glass should not be put in the recycling - leave that separately. If you need to take rubbish out then the bins are on Carlton Road, just before the big arch (turn right and right again when you come out the building). 🐶🐱 Pets Please let me know if you wish to bring a pet. Pets are not allowed to be on the sofa or the beds, there will be additional cleaning charges for pets hairs on bed linen or the soft furnishings. 📍The full address is Flat 11, 35 Leith Street, Edinburgh, EH1 3AT. The flat is on the 3rd floor. And don't be confused about the first door you come to which says "11 & 12" - it's not locked, go straight through and you'll see the entrance to flat 11. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊

That sounds wonderful — congratulations on your PhD! 🎓 It’ll be a pleasure to host you and your parents during such a special occasion. Please feel free to reach out anytime if you need anything or would like help arranging your arrival details closer to the date. Looking forward to welcoming you all!

So regarding checkin for tomorrow - there is a lockbox on the wooden doorframe of 35 Leith Street - it is the very top one. The code is 2988. The key can be a bit of a fiddle - but it does work, promise 🙏 you basically have to pull the key half out of the lock for it to turn, the key turns to the right (clockwise)... The entrance to the building is next to a restaurant called Maki & Ramen. Flat 11 is on the 3rd floor (don't be confused by the internal door which says 11 & 12 that appears to have a lock on it - it doesn't). Please arrive after the 3pm checkin time unless we have agreed otherwise. Let me know if you have any issues 😊 P.S you should also get this info on the day of checkin through the airbnb app with photos to help guide you. I'm just putting it here so you've got the code (2988) in two places 👍🏼

Hi Eduardo, Thanks for all the details! I am here for anything you need 😊

I know you've just checked in, but just a quick note to say that when you do checkout I need you to put the keys back in the lockbox where you found them. It's the very top one and the code is 2988. Thanks! 🙏🏼😊

Hi Eduardo, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Gracias por el detalle Eduardo 🙏 Es la primera vez que alguien me comenta eso de las tuberías así que gracias 🙏 estaré comunicándome con un profesional para que pueda revisarlo. Con respecto a la calefacción, si tienes algún inconveniente para manejarlo puedes avisarme y yo podre ayudarte con el ajuste de manera remota (tengo una aplicación de control a diatancia). Y ahora mismo me comunicare con el servicio de limpieza, ellos suelen ser muy buenos. Puede que haya pasado algo.. han dejado cosas tiradas? Nuevamente agradezco todo el detalle, esto me ayuda a mejorar siempre 😊 Estoy muy contento de hospedar a alguien de México! Hace poco estuve de visita por la ciudad y quedé enamorado de la comida mexicana 😄

Y su gastronomía es la mejor! ✨️ Hace mas de 10 años que nuestra receta favorita para compartir en familia es la cochinita pibil! Quedo a disposición para lo que necesiten. Nuevamente gracias por todo el detalle 🙏😊

Hola Eduardo, Mil disculpas por la demora en la respuesta, estoy en una zona horaria diferente. Si por favor, si puedes enviarme fotos me será de mucha ayuda para hablar con ellos. Te gustaría que vuelva a enviar el equipo de limpieza también?

Ya chequeo la calefacción

it was actually set correctly but I think a previous guest had tried to change the schedule and messed it up. I've reset it so the target temp is 25 degrees always. 🙏

So it is boosting now

Please, the pictures will be really helpfull so I can speak with the cleaning team. My sincere apologies; I imagine they had a complicated day, as I don't usually receive these kinds of messages. I appreciate you mentioning it. I'll be waiting to hear if you'd like me to arrange another visit from them.

Muchas gracias por las fotos🙏 Ya mismo se las estare enviando. Para el check out se pide que la vajilla usada este lavandose en el lavaplatos que dejamos a disposicion con las pastillas de lavado que hay en la cocina, asi que la sarten muy probablemente haya sido algun huesped que intento lavarlo a mano y lo guardo en ese estado, lamento mucho que lo hayas encontrado asi. Le pedire al servicio de limpieza que revise 2 veces todo lo que este guardado de ahora en mas. La cocina no deberia estar asi en ningun caso al ingresar al departamento. Hablare con ellos para saber que paso. Las fotos son de mucha ayuda. Me alegra saber que la temperatura ya es de agrado. Estaba programado segun las preferencias de los huespedes anteriores, pero puedo solucionar sus preferencias desde aqui en cualquier momento😊(Estoy visitando tu pais justamente, solo que ahora estoy en la Riviera Maya!) Desafortunadamente tengo otros huespedes ingresando el dia de mañana.. sino con gusto extenderia su estadia

Claramente al momento no hay tiempo para llamar al equipo de limpieza para que solucione lo de la cocina, Me preguntaba si estarias de acuerdo con recibir un 5% de reembolso de tu estadia como compensacion por tal inconveniente. Agradezco que lo hayas comunicado tan amablemente. De esta manera es un placer poder rentar mi hogar mientras viajo 😊

Perfecto, gracias por ser tan comprensivo. Te estaré enviando un mensaje por aquí en cuanto esté procesado el reembolso. Por favor, déjame checkar con el equipo de limpieza para saber a que hora planean ir al departamento mañana (la hora del check out es a las 11am). En caso de que necesiten más tiempo del que ellos nos puedan dar, te puedo recomendar sitios de guardado que suelen usar los huespedes en estos casos

There is a service called Luggage Hero. It's like Airbnb for bags - shops will keep hold of your bags for a small fee. There's one of Broughton Street which is very close to my flat and there are a number of nice cafes on that road. Here's the link: (https://app.luggagehero.com/shop-details/629604dac16ad871b03f737d;bags=1;from=202306131200;to=202306131300;source=app) Or, there is a left luggage service at the train station. If you go into the Carlton Street entrance to the station then it's opposite M&S, and the Carlton Street entrance has a lift which is helpful if you've got a lot of luggage. I hope this helps! 🙏☺️

Te avisaré en caso de que el servicio de limpieza nos pueda dar más tiempo.

Hola Eduardo, No tuvimos suerte en esta oportunidad. Esta fue la respuesta: "Hi , they will be there around 11 and I cannot swap it with other cause the other one is far . Would really be a headache to come back again ."

Pero el servicio de Luggage Hero es super recomendable, todos los huespedes lo han usado satisfactoriamente 🙏✨️

I hope you've had a really lovely stay in Edinburgh! Thank you for all the feedback during these days. Just a quick reminder to put the keys back in the lockbox when you checkout at 11am. It's the very top one and the code is 2988. Also, I'll be available if you have any questions regarding the app for temporary luggage storage. I'm sorry we weren't able to arrange a late check-out. As you may have noticed in the message, cleaning services have to coordinate several departments within a very short timeframe, so it's sometimes difficult to arrange special times with little notice.🙏🏼 The refund will be processed within the next 24 hours. Thanks! You are always welcome 😊

Hola Eduardo, Gracias por avisar. Ahora me comunicare con ellos. Es una empresa, por lo que mi comunicación es con el intermediario que organiza a los equipos y les manda el recorrido para preparar diferentes departamentos en la ciudad. Posiblemente el equipo ya debe estar en camino al departamento.. pero haré todo lo posible para solucionarlo. Por favor, háganme saber apenas lleguen 🙏😊

Gracias por avisar 🙏

Hola Eduardo, Muchas gracias por tu mensaje! Espero hayan encontrado un cómodo lugar para disfrutar una noche más de Edimburgo. Que tengan buen viaje!✨️