Mohammed Waqas

Hi Mohammed, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Perfect ✨️

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 663661 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.** (if for some reason the digital lock doesn't work there is a *backup physical key* in the top right key safe, to the right hand side of the garage door & bins, outside the building. Code: 2820)

Hi Mohammed, Of course, I usually send the details 24 hours before check-in, but I can send them to you today if you prefer 😊

An early check-in will depend on the cleaning staff and their schedules; I'll ask them if it's possible. But the parking space will be reserved for you all day from your check-in to your check-out, so you can leave your car as soon as you arrive, that's guaranteed.😊

Hi Mohammed, I have now purchased virtual visitor parking permit from the council for the duration of your stay (these are also valid for the full 24 hours on the day of checkin and checkout). You just need to make sure you park in a permit holders only bay on the street. I've put together a pdf with some instructions to help find a bay: https://corley.me/parking.pdf There is no need to display anything in the car - the permit is virtual and has been fully paid. Let me know if you have any questions 😊

Thank you! I I have already sent a message to the cleaning team so that they can let me know on that day as soon as they have finished preparing the flat. Unfortunately, we cannot guarantee this now because my flat is usually fully booked and on the same day as your check-in, we have people checking out, but of course, we will do everything in our power to welcome you as soon as you arrive :) Reply to: Alright 👍 yeah I had a late check-in in my pr...

That's right. The sign in the PDF is what you will find when you park, but it is for people in general. I reserved exclusive parking for residents, 24 hours a day for the entire duration of your stay, including check-in and check-out days. Above, you will find the receipts with your parking schedule for each day. Reply to: Is it for 24 hours ? As the sign In pdf show 8:...

Thank you very much! It is a pleasure to host you and have such good communication. You will also receive 5 stars from me. I am here for anything you need😊

Hi Mohammed , I just want to let you know that unfortunately the washing machine just stopped working. The technician confirmed it needs to be replaced, and we’re waiting for the new one to arrive. Would that be an inconvenience for you during your stay? I’ll be happy to arrange an alternative if needed.🙏

Perfect, thanks for letting me know 🙏 As a temporary solution, I found an app with a home laundry service that has a very good reputation in London. It's called Laundryheap (https://play.google.com/store/apps/details?id=com.encureit.laundryheap). If you agree, I could refund £30 through this method so you can use their services. What do you think? 😊

I honestly wish I could have it fixed by tomorrow. It is an unfortunate last-minute problem. As soon as we noticed the issue, we called the technician, and he explained that the damaged part is the control panel. Unfortunately, that piece is no longer available on the market, so the whole unit will need to be replaced. We’re already arranging a new one, but it will take a few days to arrive. In the meantime, I’m offering you a laundry service called Laundryheap. They collect the clothes directly from the flat and return them clean and folded within 24 hours. I thought this would be the simplest solution, especially since you’re travelling with a little one and, of course, need access to laundry facilities. I completely understand that if you’re not familiar with the app, it might seem a bit of a hassle, but please don’t worry — I’m more than happy to schedule the pick-up for you if that helps. Alternatively, if you’re not satisfied with this option, I can offer a partial refund of 10%, which is the usual range for unexpected last-minute issues. That said, my main goal is for you to have all the comfort you need during your stay, which is why I looked for this practical alternative. I’ll wait to hear what you prefer. 🙏

I just checked with another company and they told me that they could install a new washing machine on Monday. Are you okay with this last option? In this case, tomorrow evening they will let me know what time they can come. Usually, it is not necessary for someone to be in the flat (I would contact them and give them access). Please let me know as soon as you decide so I can confirm with the new company or not. 🙏

Also, the cleaners said they can give us the check in earlier tomorrow.✨️

I hope you find this solution as a good one 🙏✨️ Reply to: I just checked with another company and they to...

I await your confirmation to schedule them for Monday

Perfect. Thank you🙏😊 We will replace that on monday

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Perfect. Thanks you for letting me know.🙏 It's a pleasure to be able to arrange early check-in when possible (this time, the guests who checked out today left at 9:00 AM to catch a train, which gave us time to prepare the apartment earlier 😊).

Hi Mohammed, the previous guest must have reset the Roku, that's frustrating. I have tried to do the activation from here, can you check again?

Also, regarding the washing machine, the delivery driver will be there at around 7am. My apologies for the early delivery - we had ability to choose the time unfortunately. They will install the new one and take away the old one. They will also require a signature - are you OK to accept the delivery and sign for it once they've completed the installation?

Thank you 🙏 I am here for anything you need. Have a good night!

Good morning Mohammed, Jus to let you know, I am trying to contact the company because the app where I can track the delivery still does not show that it is on its way. I think there is a possibility that the time they gave me is in the afternoon. Please let me know if you plan to be in the flat in the afternoon from 5:35 pm to 7:35 pm or if I should send someone to receive it. Thank you 😊

Thank you very much for letting me know. Of course, I will coordinate its delivery then. Enjoy London!✨ I am here for anything you may need.

Hi Mohammed, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Ok course

I'm so sorry 🤦I have ordered the correct one, but there was no next day delivery because it requires a special engineer for the integrated machines. So this does not solve the problem for your stay. Can I arrange a laundry pickup for you today? They will deliver it back within 24 hours. I am also going to send you a 10% refund for the inconveniences now via Airbnb. I will also cover the cost of the laundry service as well. Again, my apologies. Entirely my fault!

Hi Mohammed, so I was offering 10% as compensation in addition to covering the cost of the laundry services. However, I am happy to send 20% of you are happy to sort out the laundry services yourself. Is that agreeable? I totally understand - and I sorry we were not able to sort out the machine - I did my best 🙏🏽🙏🏽

Your 20% refund has already been processed.✨ I’m also sharing an image with a few nearby laundrettes — just 2 to 5 minutes’ walk away — in case you prefer not to use the laundry app that offers home collection. Thank you so much for your kindness and understanding about this matter. Having guests with such common sense truly makes it a pleasure to host my home while I’m away, as these things can occasionally happen in any flat, and replacing a washing machine with complex fittings isn’t always a quick fix. I hope you have a wonderful day in London! 😊

Hey Mohammed, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Thank you so much for letting me know Mohammed. It was a pleasure to hosting you all! 😊