종일 이

Hi 종일, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Perfect ✨️ Bermondsey tube station (on the Jubilee Line) is a 13min walk away from the flat. The postcode of the flat is SE1 5LJ. I'd highly recommend downloading an app called CityMapper for navigating public transport in London. It has all the options on it and it very upto date and accurate. You can pay for all public transport in London just using any contactless bank card. Or you can buy and Oystercard.

Hi Jong Il Lee, Thank you very much for your kind message. It will be a pleasure to host you and your family, and we are very much looking forward to welcoming you to the UK.😊 Please find my answers below: 1.Yes, we do have an electric vacuum cleaner. It is the one used by the cleaning team and is available for your use if needed. 2.We provide one set of towels per person (one large towel and one small towel). 3.The washing machine is new (around three months old) and fully functional and it has a dryer funcion. 4.The heating system is working properly. If you have any difficulty using it, please feel free to contact me — I can also manage it remotely if needed. 5.Of course, walking barefoot indoors is absolutely fine. I usually do the same. I’ve also ordered four pairs of fluffy socks for you via Amazon — one for each of you. They are very comfortable and one-size-fits-all. I hope you like them. 6.The shower and hot water system are working perfectly at the moment. 7.You will find a guest manual in the apartment upon arrival. It answers the most frequently asked questions and is also available online here: https://tinyurl.com/au6bls As your stay is quite long, you are very welcome to book additional cleaning services if you wish. For longer stays, I usually offer a weekly cleaning service, which includes changing the towels. I’d also like to let you know that I’ve been carrying out some maintenance and improvements this week. The apartment will be freshly painted and updated — I hope you will enjoy the improvements. You are most welcome, and please don’t hesitate to contact me anytime if you have further questions.

Hi — not long to go now!😊 I’m happy to explain how cleaning and towel changes work, and we can adapt everything to whatever is most convenient for you. The extra cleaning service is simply a courtesy I like to offer to guests staying for a longer period, to help make the stay as comfortable as possible. According to the current calendar, there could be two additional cleanings during your stay, roughly around 24 January and 31 January. At each cleaning, bed linen and towels would be changed. The following week, the final clean would take place on check-out day, to conclude the stay. That said, I completely understand that some guests prefer full privacy and would rather not have anyone enter the flat during their stay. If that’s the case — or if your concern is mainly about having enough towels and linen — I can instead leave extra sets of towels and bed linen in the apartment for your use, rather than arranging the cleaning service. The flat has a washer with a drying function, so you can manage everything comfortably yourselves. You’re very welcome to choose whichever option suits you best — I’m more than happy to accommodate your preference. As mentioned, this is simply an extra I like to offer so that long stays feel easy and comfortable. And yes 😊 London can certainly be rainy, so I’ll make sure to leave umbrellas available in the flat for you.

Perfect. I can coordinate the day with the cleaning service. They schedule the time based on how much work they have that day. Their hours are generally from 11 a.m. to 3 p.m. The day before, if you have a particular time when you would like them to come, I can let them know and ask them, but I can't guarantee that they will be available at that particular time.

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 318318 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.** (if for some reason the digital lock doesn't work there is a *backup physical key* in the top right key safe, to the right hand side of the garage door & bins, outside the building. Code: 3108)

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Could I ask what time will you arrive aprox? 😊

You are welcome!

Would you like the heating set to a certain temperature?

I've boosted the heating, it won't be at 25 when you arrive. But you can manually set the temperature in each room to you're desired temperature using the thermostats on the radiators

Hi 종일, My favourite shop is St James Supermarket. It's a Turkish supermarket with a great selection of vegetables and a butchers counter and is open 24/7. It is less than a 10 minute walk up St James Road (https://goo.gl/maps/uq9ZfX5jfK8m5XKY7) Just opposite St James Supermarket is a small Tesco, probaby the one you mentioned. If you need a large supermarket then there is a Tesco Superstore just 12 min walk away (https://goo.gl/maps/yeFgvqVAqLA2cr2Q9) Hope this helps 😊

Great, when you arrive you'll find a printed manual (and a digital version) that has lots of information and recommendations in it. I'm sure you'll find it really useful for your stay

Some parts are not fully up-to-date. We've recently upgraded the projector to make it easier to use - now it's just a single remote - a Roku which you just turn on like a TV and you can sign into whatever streaming services you want

Just to let you know, we were in the flat the last week doing some maintenance and upgrades and there is a parcel outside the door that UPS the courier will be picking up tomorrow. This was something we ordered which didn't fit, so it needs to be returned. Just in case someone rings the buzzer tomorrow, it will likely be UPS. I hope this is OK 👍🏽😊

I hope you enjoy. We've made a lot of effort to make the place nice. The coffee table folds out into a dining table with stools

That's new since the photos when you booked - we literally just had the new photos done yesterday and haven't got them back from the photographer

with regards to bins. There is a hidden corner bin and if you need to take it out then you just need to look left as you come out of the building and you'll see the big bins. Bin liners should be under the kitchen sink. The little grey bins next to the fridge can be used for recycling - there are recycling bins outside as well.

with regards to bins. There is a hidden corner bin and if you need to take it out then you just need to look left as you come out of the building and you'll see the big bins. Bin liners should be under the kitchen sink.

Hi 종일, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Hi! I’m very happy to hear that you and your family slept well and are enjoying the flat 😊 Regarding your questions: At the moment, the recycling containers have unfortunately been removed, so there is no need to separate waste. You can dispose of everything together in the same bag. About the radiators: yes, you just need to set each radiator to the temperature you want and it will work automatically. As for the food and condiments in the kitchen, freezer, and cabinets: these items were left by me and by previous guests, as they can be useful during the stay. Please feel free to use anything you need. If you have any other questions, I’m happy to help!

I hope you are having a lovely first day! Just to mention, Regarding the food left in the flat, please be mindful of possible allergies, as these are assorted items left by previous guests and ourselves in case they’re useful to others.😊 We’d also like to kindly ask you to take special care with the blinds, especially the one used with the projector. Recently, the blinds were damaged after being left closed while the windows were open, and the repair was quite costly (around £500). For this reason, we’ve added a new house rule stating that this amount may be charged if the blinds are returned damaged. Thank you very much for your understanding and care — I really appreciate it. Enjoy your stay!✨️

I think I can help with that; it seems to me it has to do with the limit. 😊 When you're available, if you'd like, you can send me a photo of how far it reaches or a video so I can explain how to figure it out. But they definitely work; the technician finally got everything sorted last Thursday. ✨️

The blind doesn't go all the way up, that is correct

This is to stop the tracking from coming out

You have windows to each side that you can open. Please don't use the middle windows. And if you want the flat to be 24 degrees then I'd highly recommend keeping the windows closed otherwise it a waste of energy.

Me and my partner have put a huge amount of energy to re-decorating the property - as you'll see from the photos. Everything in the flat is exactly as it should be and there is nothing that isn't working - we spent 10 days in the flat sorting stuff out so that it would be perfect for your stay. There were welcome gifts and amenities kits which are new and were not advertised, these were put there to make your stay nice. Do let me know if you have any other queries, but please note that I'm not a company - it's just me and I'm also trying to enjoy my holiday. I hope you have a wonderful time in London 🙏🏽😊

Thank you! Have a wonderful stay ✨️

Hello, you may have noticed the bed in the main bedroom is high - it's because we ordered an upgraded mattress for the guestroom. But we ordered one that was too big 🙈. We didn't get a choice from the courier company on when they pickup the mattress for return...

Would we be able to do one of your clean (change linen etc...) on Thursday morning at 9am? My cleaners can then also take the matress and prepare it for pickup later that day. The pickup is between 10am and 6pm. So I'd need the cleaners to come at 9am

Please let me know if this is ok

Nobody would need to be home, if you're happy for the cleaner to go in and sort it out

Sorry I didn't fully understand your previous message, I think it was a bad translation

Well if we could just come round then to pick up the matress, we don't need to do the clean then if that's not convenient for you

Okay great, thanks for your understanding 🙏🏽😊

Hi, I hope everything is going well.😊 I'm contacting you because the cleaning team just let me know they could do the extra cleaning on Friday the 23rd or Monday the 26th, as they need the weekend due to an unforeseen event. Which day would you prefer I confirm?

Good morning, Thank you for letting me know 🙏 I will contact them

Thank you 🙏

I'm so sorry the cleaner has taken the wrong matress

She will need to come back and swap them

According to the website, they've already removed the mattress from the hallway, so it's done. No problem, they won't be back until tomorrow for the extra cleaning. Thank you very much.🙏😊

Exactly. Have a great day!

I'll have to wait for the company to let me know what to do, because the wrong matress has already been picked up by the logistics company 🙈

It's likely not going to be today - we'll try and combine it with one of the cleaning days 🙏🏽🙏🏽

Hi, I am gald to know that you feel comfortably at home. I already asked them if they could do it.😊

Hi, I hope you had a good weekend as well — thank you very much for sharing your experience and for the detailed feedback. Regarding the radiators in the main bedroom and living room: could you please clarify what you mean by them not restarting automatically? I can see in the app that they are currently working. It may be related to the programmed time slots — after a certain number of hours during the day, the system can enter frost protection mode, which keeps the temperature at around 20°C until guests manually adjust it again. This is mainly to protect resources when the apartment is not in use. If this is what you are referring to and the frost protection setting is not sufficient for you, we can definitely look for a solution. I can remove that mode and set a constant temperature of up to 24°C for the rest of your stay if you prefer. About the bathroom radiator in the bedroom: it only turns on when the bedroom radiator is on, so that might be the reason it seemed not to work. As for the Wi-Fi, there is no limit on the number of connected devices. You actually have two networks available: - the one listed on Airbnb, and - the one accessible via the QR code in the apartment, which is a fiber connection and usually very strong. Thank you again for your feedback and please, let me know if you need enything else.

Perfect. I truly hope that once these points are sorted out, you will find my home much more comfortable and enjoyable. Have a nice week!

Heating is set to 24 in all rooms and the flat is nice and warm! 😊

Thank you for being such kind guests, for letting me know about everything, and for helping me with what I needed to finish the changes I had planned for the space. Wishing you a wonderful evening and a great week ahead!

Hi, just checking that the WiFi and heating is all to your satisfaction?

I am glad to hear that ✨️ Thank you! Have a nice day!

What happens when you click continue?

It needs to be on 720p to work

Try selecting my tv does not support arc

Also, try unplugging the hdmi and power from the roku and plugging then in again. And then 9nce it booted up go to the display settings and set to 720p

Let me know if this works 🙏🏽

Alternatively, if you have a laptop with hdmi, you can plug that directly into the projector.

I've never seen it do that... give me a few minutes. I'll check and see if I can figure out what's going on.

Please, active the QR code and then send me that QR code

Thank you. I think I can log in again with my phone. Just some minutes

I scanned the QRcode. It should work.. Could you try again?

Perfect✨️ Enjoy!

Thank you 🙏 you too!

Hello! Just to let you know, the cleaning team will be there tomorrow for your courtesy clean around 1 PM. The laundry service will be delivering clean linen around 11 AM. Another important detail is that I'll be traveling today and my flight lands quite late. Just so you know, if you send messages and notice I reply much later than usual. I hope you have a great weekend!

Hi! I hope you're enjoying your weekend. I'm writing to let you know I've arrived and communication is back to normal.🙏😊

Hello! I’m really happy to hear that you enjoyed your stay and your visit to London. Thank you for your kind message! I can see that today the weather is indeed quite cold, with a wind chill of around 2°C in London 🧣 I’ve checked the system and according to the app the radiators are working correctly, I hope that is ok and you feel comfortable inside 😊🙏.

About your luggage request: unfortunately, it won’t be possible to store the luggage after check-out. I’ll be traveling myself, and the apartment is fully booked — new guests are arriving the same day. Because of this, the cleaning team needs to prepare the apartment as quickly as possible to have everything ready for the next guests. Once the apartment is prepared, no one can enter again, as the access should be changed. That said, I do have an alternative solution for luggage storage. It’s the same kind of service I personally use when I travel and it worked very well for me. I’ll be happy to share the details with you so you can see if it works for your plans. If you need somewhere to store your luggage while you wait then can I suggest NannyBag (https://www.nannybag.com/en/luggage-storage/london)? It's like Airbnb for bags - shops will keep hold of your bags for a small fee. There's one on Tower Bridge road which is a short walk from Potters Fields Park (https://goo.gl/maps/XbVrKyeTaydoaAcu9) which has one of my favourite views of London and there's various pubs and restaurants in the vicinity. I hope this helps!😊🙏

Hello, my apologies for any disturbance. We had ordered a parcel that was out for delivery today - did you by chance see a parcel outside the door? It may have been addressed to 'Rob' who has been helping with some of the improvements

Ok, thanks for letting me know :-) I hope everything is good in London!

Good morning! I'm glad you enjoyed your stay in London.✨️ Thank you for being so kind. Have a nice journey back home!