Marcus Reinsch

Hi Marcus, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Perfect Marcus, Everything will be prepared for you and your family. Looking forward to hosting you all!

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.** (if for some reason the digital lock doesn't work there is a *backup physical key* in the top right key safe, to the right hand side of the garage door & bins, outside the building. Code: 3108)

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi Marcus, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Hi Marcus, The right-hand tap in the kitchen has both hot water and cold water. The left-hand tap used to be a boiling water tap; however, it makes a very annoying noise if you're sleeping on the sofa, so it's been disabled. There is a kettle on the worktop you can use for boiling water. That's why the boiling water tap isn't advertised on the listing. Thanks for letting me know about the door for the en-suite bathroom. It must have changed shape during the winter months. I will get someone out to look at that. I trust that neither of these issues is affecting your stay. Do let me know if you need anything else 🙏🏽😊

Hey Marcus, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! I wanted to take this opportunity to thank you for letting me know about the bathroom door. I've already found someone who can come and fix it this week. This kind of communication helps me a lot to keep the place in good condition while I'm traveling.🙏 Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Good morning Marcus, Thank you very much for your kind words and for being such communicative guests, I really appreciate it. I’m truly sorry about the interruption last night, I will contact someone right away to go and fix the issue as soon as possible. If you could please let me know whether the sound was a loud continuous alarm or more like a small intermittent beep, it would really help me explain the situation. As a gesture of apology for the disturbance to your sleep, I would be very happy to offer you a £45 refund.🙏 Thank you again for letting me know and for being such kind guests. Have a nice journey back home!

Thank you 🙏

Just to be sure, is the flat empty now? So in that case, I can send the cleaners earlier 😊

Perfect ✨️

Hi Marcus, Just to let you know, the refund is done. Thanks for letting me know about the alarm. It's fixed now.🙏 I hope you have a great weekend!