Anna-Lena Risch

Hi Anna-Lena, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Perfect ✨️ London is a wonderful city to share with family. I’m sure you’ll have a great time together. It will be a pleasure to hosting you all 🙏

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.**

Hi, Yes, I have universal power adapters available in each bedroom, as shown in the attached photo. These can be used to charge mobile phones and other devices😊

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi Pia, Please, let me ask to the cleaners so they can let us know as soon as they finish to prepare the flat. At the moment they are working 🙏😊

They just finished. Sorry it could not be earlier 🙏

Amazing ✨️

Hi Anna-Lena, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Hi Anna, I’m very sorry to hear about these inconveniences and that your stay has not started as expected. Regarding the sofa, I completely understand your discomfort. This is actually the first time a guest has informed me that it is uncomfortable for sleeping, which is why I believed that clearly stating that it is a sofa (and not a sofa bed) was sufficient. However, based on your feedback, I will review the listing description and contact the platform to see how I can make this clearer for future guests, including mentioning the potential discomfort you experienced.🙏 Regarding the hair on the bed linen and the wet towels left in the washing machine, I sincerely apologize. These are not standards we accept, and under no circumstances should this have happened. The cleaning team is usually excellent, so I will contact them immediately to understand what went wrong. If possible, could you please send me some photos of the bed linen and the towels? This would be extremely helpful when discussing the issue with the cleaning service and ensuring it does not happen again. As a gesture of goodwill and to compensate for the inconvenience, I will be evaluating a partial refund.🙏 Please let me know if there is anything else I can do to help make the rest of your stay more comfortable.

Thank you very much for taking the time to explain everything in more detail.🙏 First of all, thank you for letting me know about the elevator. I am already reporting it to the building management so they can investigate and resolve the issue as soon as possible. I am also sorry to hear about your experience with the sofa. Sometimes when you live with something for a long time, you simply get used to it and stop noticing these issues yourself. I truly appreciate you pointing this out. I will be looking into replacement options and assessing the possibility of purchasing a new sofa when I return home in a few weeks (I started travelling in April this time 😊). Thank you as well for sending the photo of the towels. I use a professional laundry service for all linens and towels, so I do not really understand what happened, but I will ask. Regarding the hair on the bed linen, I completely agree that this should never happen under any circumstances, and I will also be addressing this matter immediately with the cleaning team. I really appreciate your patience and your willingness to share this feedback. It is honestly the only way I can become aware of these issues and make improvements, especially while I am away for such an extended period of time. I am glad to hear that, aside from these points, you have been enjoying the accommodation. Thank you again for your understanding and for helping me improve the experience for future guests as well.🙏

Hey Anna-Lena, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Good morning, Just a little update from my side 😊 I reported everything and I've spoken with the cleaning team. They were genuinely sorry and apologised for the issues. They admitted they must have been distracted and didn't check the washing machine before leaving. The previous guests may have started a wash cycle before check-out, and unfortunately the towels were missed. They have assured me they'll be much more careful going forward and that these things won't happen again.🙏 If you're happy with this, I'd like to process a partial refund of £100 today. I really hope that, despite these few inconveniences, you've enjoyed your stay and had a lovely time in London. Thank you as well for being so communicative and understanding. Feedback like yours is incredibly helpful, especially as I travel quite a lot and rely on guests letting me know when something isn't quite right. It's thanks to this kind of feedback that I'm able to keep improving the flat year after year. Many thanks again, Have a great journey back home!

I'm really sorry that all of this happened during your stay, and especially that it all seemed to come at once. I completely understand how annoying that must have been with your luggage. I've already sent emails and WhatsApp messages and have been in touch with the building management to get it sorted as soon as possible. Trust me, my neighbours aren't very happy about it either! 😅 Thank you so much for your patience and good humour throughout all of this. Guests taking the time to let me know about these things is incredibly helpful, as it's the only way I can make sure issues get the attention they need and are resolved quickly. I've now processed the £100 refund. Please let me know if it comes through correctly.🙏 And thank you again for being such lovely guests. I'm really glad you enjoyed your stay overall, and I wish you a wonderful trip back home!