Emma Francis

Hi Emma, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.**

Hi Emma, Thanks for all the details! That is great. I will be waiting for the car details in order to book your parking ✨️

Perfect 😊 Looking forward to hosting you all!

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Amazing! ✨️ Thanks for letting me know Emma. I am.here for anything you need 🙏

We had a couple of warm days in London so we decided to set the portable AC up for you. Please, let me know if you are ok with that 😊

Amazing 😂 So glad to read that! Enjoy!! ✨️

Thanks so much for letting me know, and I’m sorry about that! we honestly hadn’t considered it when we installed the AC there.🙏 I really appreciate you adjusting the tube and finding a temporary solution. If the neighbor mentions it again or if there are any other issues, please let me know right away and I’ll send my friend Fabricio, who lives nearby, to find a better setup. Thanks again!😊

Thank you! 😊 I really appreciate you letting me know and being so understanding. Glad to hear they were nice about it. 🙏 Have a great night!

Hi Emma, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Hey Emma, I am so glad to hear that! The checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Thank you so much for your lovely messages, Emma. I'm genuinely delighted to hear that you enjoyed your stay 😊 I also wanted to apologise for something that my cleaning team has just brought to my attention. They noticed that some unfinished maintenance work in the kitchen may have caused a bit of inconvenience. We regularly have a handyman carry out routine maintenance, and he had almost completed a small sealing job. I had understood that only the final finishing touches were left, with no impact on the kitchen's functionality, so we had planned for him to return after your stay. However, I've now been told that when the dishwasher is opened, some of the sealing material may come loose, and I'm very sorry if this caused you any inconvenience.🙏 I've already contacted the handyman and asked him to return straight away to finish the job properly. If this affected your stay in any way, I'd really appreciate hearing about it, as I'm always keen to improve. Thank you again, and I wish you a wonderful journey onwards!😊

Thank you so much! 😊 That's such a relief to hear, and thanks for letting me know about the dishwasher, that's really helpful. I'm so glad you had a lovely stay. It was a pleasure hosting you, and you're always welcome back. Wishing you safe travels and all the best! ✨️