Stephen Ford

Hi Stephen, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Hi Stephen, As you may already know, London has been experiencing some unusually warm weather lately, which has caught all of us a little by surprise. Most homes in London simply aren't designed or equipped for these temperatures. As the flat doesn't have built-in air conditioning, I didn't want that to affect your stay, so I've arranged for a portable AC unit for you. I've been providing it for recent guests, and they were really happy with it.😊 You'll also find fans available, and fortunately the flat has good natural ventilation too. The portable AC will already be set up in the living room, by the side window, so it doesn't get in the way of the main window, which also doubles as the projector screen when you close the blinds for a film. If you have any questions or need any help with it during your stay, please just let me know and I'll happily get in touch with the technician if needed. Thank you!

Just a quick note.😊 As you probably know, I rent out the flat while I'm travelling, so I'm currently in a different time zone. I'll be available around your usual check-in time (from 3:00 pm), but if you already know you'll be arriving significantly later, or if there's anything you might need before check-in, I'd really appreciate it if you could let me know by the day before. That way I'll be sure to see your message in time and do my best to help with anything you need. Thank you, and I look forward to hosting you!

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.**

Hi Melinda! I will ask the cleaners 🙏😊 So, if they are there by that time, they can receive them. I will come back to you as soon as tbey give me an answer

In case we can not match the time, If you need somewhere to store your luggage while you wait then can I suggest NannyBag (https://www.nannybag.com/en/luggage-storage/london)? It's like Airbnb for bags - shops will keep hold of your bags for a small fee. There's one on Tower Bridge road which is a short walk from Potters Fields Park (https://goo.gl/maps/XbVrKyeTaydoaAcu9) which has one of my favourite views of London and there's various pubs and restaurants in the vicinity. I hope this helps!

Hi Melinda, I just want you to let you know that the cleaning team do not know yet if they will arrive by 12:00 so, at the moment the second option (Nannybag) would be the best one 🙏 In case something changes, of course I will let you know 😊

Amazing 😄

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi! I hope you arrived safely and are enjoying a bit of time exploring the city.✨️ Just a quick heads-up: a technician came this morning to repair the main blind and, unexpectedly, he's still at the flat. I expect he'll be finished well before 3 pm (he shouldn't have more than 15 minutes left), but I just wanted to let you know in case there are any delays.🙏 The flat is otherwise completely ready, the cleaning team has finished everything. If you were planning to arrive exactly at 3 pm, just let me know and I'll keep you updated. Sorry for the inconvenience!

Thanks so much for letting me know 😊 The technician is still finishing the repair, so you'll probably find him there when you arrive. Please do go in and make yourselves comfortable. I'm really sorry about this. The previous guests had an issue with the main blind, so I arranged an emergency repair before your stay. He just ended up taking a bit longer than expected and should be finished very shortly.

Thank you so much for being so understanding, I really appreciate it. I'm so sorry about the delay. He assured me that would be finished by 3pm, so I really wasn't expecting this. Hopefully it won't be much longer. If you notice anything at all or need anything during your stay, please just let me know.🙏 I've been gradually replacing all the high-tech bits in the flat to avoid little emergencies like this... but the blinds are still on the list! 😅

Hi! I've just spoken to the technician. Unfortunately, he found an internal issue, so it'll take a bit longer to fix. He said you agreed it would be easier for him to finish it at his workshop rather than carry on working in the flat. He also mentioned you'd prefer him to come back tomorrow instead of later today. What time tomorrow would work best for you? He said fitting the blind back should only take about 15 minutes. I just wanted to check you're happy to be without the blind tonight. I was a little worried, especially as I remember you asked about bedding for the sofa, so I just wanted to make sure you're okay with it.

Thank you so much for being so kind and understanding. I'll find a way to make it up to you. I'm genuinely sorry it's affected your first evening. I'll arrange for the technician to come back tomorrow between 9 am and 3 pm, and I'll let you know the exact time as soon as he confirms it. Thanks again for your patience, and please don't hesitate to let me know if there's anything at all you need in the meantime.🙏

Hi Stephen, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. I'd much prefer if you communicate with me and I can try and make it right 🙏🏻 The technician said he will arrive closer to 3 p.m. today than in the morning. Thank you 😊

I am so glad to hear that, Stephen. Just to be sure, That means that if you aren't in the flat, I can still let the technician in to do the work. Is that correct?

Hey Stephen, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Also, just a quick reminder that we're in different time zones. 😊 Of course I'll be available around your usual check-out time, but if you know you'll be leaving significantly earlier, or if there's anything you'd like to ask before you check out, I'd really appreciate it if you could let me know by the day before. That way I can make sure I'm available at the right time if needed. Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Hi! It has been a real pleasure hosting you all, especially with how patient and understanding you've been about the blind issue! I'd honestly have loved to help with your luggage, both when you arrived and now before you leave. Unfortunately, this time luck isn't on our side. Today we have a same-day check-in. Once the flat has been cleaned and the access code changed, we won't be able to allow anyone back in.🙏 However, as I mentioned before, I wanted to compensate you for the inconvenience caused by the blind and I had planned to process a partial refund. If you're happy with that, I'll arrange it straight away and increase it up to £50, so It helps to cover the luggage storage and goes some way towards making up for the hassle.😊🙏

Please, let me know if you agree to process it now 🙏😊

The process is done. Airbnb should contact you shortly 😊 Thanks so much for being such kind guests! I hope you have a nice journey back home!