Nicci Spray

Hi Nicci, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Just a quick note.😊 As you probably know, I rent out the flat while I'm travelling, so I'm currently in a different time zone. I'll be available around your usual check-in time (from 3:00 pm), but if you already know you'll be arriving significantly later, or if there's anything you might need before check-in, I'd really appreciate it if you could let me know by the day before. That way I'll be sure to see your message in time and do my best to help with anything you need. Thank you, and I look forward to hosting you!

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.**

For restaurants, I'd walk to Bermondsey Street - about a 20min walk away and there are a selection of good restaurants there. There are also some places to eat in the arches which are a bit closer - for example I really like a place called 40 Maltby Street.

Also, you will find some extra recommendations in the manual guest 😊

Here the digital version https://tinyurl.com/au6bls

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi! Just a quick note before your stay 😊 We’ve recently carried out some maintenance and made a few lovely improvements to the flat. During the recent maintenance, we found that the blinds (especially the one used for the projector) had been damaged, and the repair cost was around £900. For this reason, we kindly ask for a bit of extra care when using them, and they’ve been added to the house rules as a chargeable item if damaged again. 🙏 When lowering the blinds, please make sure the windows are fully closed and nothing is obstructing them. If you need the windows open, the blind should remain fully raised at its top position. With normal use, they’re very easy to handle. Clear instructions are available in both the digital and printed house manuals.Also, I am here for anything you need. We hope you enjoy the flat and have a wonderful stay! ✨

Hi Nicci, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

I’m so sorry about that, and thank you so much for letting me know! You should have had a set of towels prepared on the bed for each guest, with just the bath mat in the bathroom.🙏 The person who usually helps me prepare the flat is currently visiting family in Brazil, so he’s left a colleague to cover for him. It’s the first time I’ve worked with him, so your feedback is really helpful and will allow me to make sure these details aren’t missed in future. May I ask how many sets of towels you have in total at the moment? I’ll get in touch with him to see if he can arrange to bring you the rest, or I can organise for some to be taken from my spare stock. Thank you again for your understanding, and apologies for the inconvenience! 🙏

And I really appreciate you taking the time to highlight these things, especially the dishwasher door and the chipped tile, as I hadn’t been made aware of those issues before. I’ll speak to the person who usually helps me with maintenance so we can look into them.😊 Please don’t worry about the marks on the bath. That happened quite some time ago, and the necessary repairs were carried out, although unfortunately it wasn’t possible to restore it to its original condition. Regarding the boiling water function on the kitchen tap, I actually had it disconnected for safety reasons, as the water was sometimes coming out extremely hot and there was a risk of someone getting burnt. The unit was also making noise at night, which had disturbed some previous guests, so I decided it was best to disconnect it.🙏 Thank you again for your understanding and for bringing everything to my attention. As I’ve been away for a few months, your feedback is really helpful to make sure everything is in order! 😊

Please, let me know if I can help with anything else

Hey Nicci, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Also, just a quick reminder that we're in different time zones. 😊 Of course I'll be available around your usual check-out time, but if you know you'll be leaving significantly earlier, or if there's anything you'd like to ask before you check out, I'd really appreciate it if you could let me know by the day before. That way I can make sure I'm available at the right time if needed. Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Thanks so much Nicci 🙏

I hope you have a lovely journey back home! Thank you so much for being such a kind and understanding guest, and for taking the time to share your feedback with me. It’s really helpful. I’d love to offer you a £30 refund, particularly for the inconvenience with the towels, if that’s alright with you. I’ve spoken to the person who prepared the flat, and although he doesn’t remember exactly what happened, he thinks he may have missed the final check to make sure everything was in place. Your feedback is really helpful as he’s covering for my usual trusted person over the next three weeks, and it will help me make sure this doesn’t happen again. Thank you again for your kindness and understanding. If you’re happy with this, I can process the £30 refund today. Wishing you a safe journey home, and thanks again for being such lovely guests! 😊

The refund process is done🙏 Thanks so much and have a great week! You are always welcome back home ✨️