Sarah Steward

Hi Sarah, Amazing ✨️ where will you visit us from? 😊 I have self-check from 3pm and check out until 11am

It would be a plessure to hosting you all!

Request to book accepted

Hi Sarah, Thank you for your booking. I'm looking forward to hosting you 😊 I've put quite a bit of effort into making the place nice for AirBnB so please look after it 🙏🏼 The earliest check in is 3pm. Checkout is 11am. Here's some information that will help you get around the flat. Most of these are straightforward, the general rule of thumb is that I would expect you to treat my flat as you would your own: take the shoes off when in the flat, don’t smoke inside the flat (but you can smoke in the roof garden), avoid playing loud music after 10pm etc... There is wardrobe space in both rooms cleared out for you. 🚪Doors Access is via a keypad and code. Very simple. You will receive details for this a few days before. Please note that my apartment door doesn't lock by itself, *so please lock when leaving* 🔑 🚘 Parking There is paid on street residents parking - I'm happy to book and cover the cost of this for you. But you will need to tell me in advance so I can register the virtual permit with the council. 🌡Heating You can control the heating in each room individually using the thermostat on the radiator. Simply turn the dial on it. 🎵 Music & Lights Please refer to the flat manual (https://tinyurl.com/au6bls) ☕️ Coffee & Food There is a Nespresso coffee machine with capsules supplied. Tea, as well as mugs, can be found in the cupboards in the kitchen. Please feel free to make use of the spices and condiments. Feel free to use store cupboard items within reason. Anything in the fridge is fair game 🍸 🪣 Appliances In the kitchen, you have an oven, stove, microwave, fridge, dishwasher, toaster & blender, which are all easy to use. Happy to share cooking tips :) There's also a library of cookbooks which you're more than welcome to use! 📽 Projector Please refer to the flat manual (https://tinyurl.com/au6bls) 🚮 Waste and Recycling: Trash/rubbish bin is hidden in the corner cupboard. If you want to take rubbish out the bins are on your left as you go out the door to the building. 📍The postcode of the flat is SE1 5LJ. The flat is on the 3rd floor at the end of the corridor. You will receive full address details in due course. 🧡 Finally, This is my home when I’m not travelling, so I’ve tried to make it cosy and welcoming for you too. If anything feels off or could be improved, even something small, just let me know — I’ll do my best to sort it out. And if you’re happy, a little 5★ love always means a lot!😊 p.s. If it's your first time in London, I'd highly recommend downloading an app called CityMapper for navigating public transport. It has all the options on it and it very upto date and accurate 🚎 🚉

Will you be requiring the sofa for sleeping as well as the two (double and superking) beds? Let me know in advance so I can arrange extra linen. Please note that it isn't a sofa bed. However, it's a large comfortable sofa to sleep on - I can attest to that myself😊 Thanks!

Thanks so much for all the details Sarah 🙏 Looking forward to hosting you all! ✨️😊

Hi Sarah, Of course. I will send you the details really shortly 😊

Hi Sarah, I have now purchased virtual visitor parking permit from the council for the duration of your stay (these are also valid for the full 24 hours on the day of checkin and checkout - handy for luggage storage!). You just need to make sure you park in a permit holders only bay on the street. I've put together a pdf with some instructions to help find a bay: https://tinyurl.com/45yezs2s There is no need to display anything in the car - the permit is virtual and has been fully paid. Let me know if you have any questions 😊

Here your receipts so you can check the details :)

Hi Sarah, As you may already know, London has been experiencing some unusually warm weather lately, which has caught all of us a little by surprise. Most homes in London simply aren't designed or equipped for these temperatures. As the flat doesn't have built-in air conditioning, I didn't want that to affect your stay, so I've arranged for a portable AC unit for you. I've been providing it for recent guests, and they were really happy with it.😊 You'll also find fans available, and fortunately the flat has good natural ventilation too. The portable AC will already be set up in the living room, by the side window, so it doesn't get in the way of the main window, which also doubles as the projector screen when you close the blinds for a film. If you have any questions or need any help with it during your stay, please just let me know and I'll happily get in touch with the technician if needed. Thank you!

Just a quick note.😊 As you probably know, I rent out the flat while I'm travelling, so I'm currently in a different time zone. I'll be available around your usual check-in time (from 3:00 pm), but if you already know you'll be arriving significantly later, or if there's anything you might need before check-in, I'd really appreciate it if you could let me know by the day before. That way I'll be sure to see your message in time and do my best to help with anything you need. Thank you, and I look forward to hosting you!

Hope you're looking forward to your stay in two days time! Check in is simple: 1. When you get to the building buzz flat 1️⃣3️⃣ on the intercom. The door will open automatically. 2. Flat 13 is on floor 3, right at the end. Use code 🔐 939831 🔐 to open my flat door. **When you leave, press the ◀️ 'back' button on the keypad to lock the door.**

Amazing ✨️

Here's some details to help you locate my flat: Flat 13, Sultan House, 238 Saint James Road, SE1 5LJ The entrance to my building is actually on Lynton Road, just off St James Road on the crossroads. The entrance to my flat is on floor 3. Come up the lift and go straight ahead right to the end of the corridor and the flat is on your left. (please arrive on or after your 3pm check-in time unless we've agreed otherwise).

Hi Sarah, So sorry about that! 🙏🙏🙏 Something should happening to the cleaning team. Please, let me contact them

Hi, I’m so sorry about this. 🙏 Fabricio, who helps me with the flat and is my trusted person here, is on his way and should be there within 20–30 minutes to get everything ready for you. I’m really sorry, the cleaning service we’ve worked with for the past three years was booked as usual today, and they messaged me this morning to say everything was fine and that they were on their way, but I’ve since been unable to reach them. It seems something unexpected has happened. Fabricio will sort everything out, but I completely understand this is inconvenient and I’d be very happy to make it up to you. If you’d prefer to go out for a coffee while the flat is being prepared, I can also arrange a refund towards this. I’m really sorry again, this is definitely not something that normally happens, and I truly appreciate your understanding. ❤️

Thank you so much, Sarah! That’s really kind of you and I’m so glad you’re happy to relax on the terrace while them sort everything out. I really appreciate your understanding and again, my sincere apologies 🙏

Hi! Just a quick note before your stay 😊 We’ve recently carried out some maintenance and made a few lovely improvements to the flat. During the recent maintenance, we found that the blinds (especially the one used for the projector) had been damaged, and the repair cost was around £900. For this reason, we kindly ask for a bit of extra care when using them, and they’ve been added to the house rules as a chargeable item if damaged again. 🙏 When lowering the blinds, please make sure the windows are fully closed and nothing is obstructing them. If you need the windows open, the blind should remain fully raised at its top position. With normal use, they’re very easy to handle. Clear instructions are available in both the digital and printed house manuals.Also, I am here for anything you need. We hope you enjoy the flat and have a wonderful stay! ✨

Hi Sarah, hope you've settled in nicely. Let me know if you need anything or if anything isn't upto scratch. If anything isn't 5* worthy I'd much prefer if you communicate with me and I can try and make it right 🙏🏻

Hey Sarah, FYI: the checkout time is at 11am tomorrow. Just lock up when you leave. I've got the rubbish and bed linen covered so you don't have to worry about a thing! Also, just a quick reminder that we're in different time zones. 😊 Of course I'll be available around your usual check-out time, but if you know you'll be leaving significantly earlier, or if there's anything you'd like to ask before you check out, I'd really appreciate it if you could let me know by the day before. That way I can make sure I'm available at the right time if needed. Thanks so much, you've been awesome! I'll be leaving you an all 5* review! ☺️👍

Hi Sarah, I just read this, We already received that. thanks so much! :)